Return and Refund Policy:
Our return and refund policy for furniture and home decor is as follows:
We offer a 30-day return period for all furniture and home decor items sold online.
The item(s) must be in its original condition and packaging for a full refund.
A restocking fee may apply if the item is returned after 30 days.
Please note that custom-made or personalized items are not eligible for returns.
In case of a damaged or defective item, we will either provide a replacement or issue a full refund.
Return shipping costs will be the responsibility of the customer unless the item was damaged during shipping.
Refunds will be issued within 5-7 business days after the item has been received and inspected.
Our shipping policy for online purchases is as follows:
We offer free standard shipping on all orders, except when stated otherwise online or on your invoices.
Orders will be processed within 1-2 business days and shipped out accordingly.
Customers will receive a tracking number via email once the order has been shipped.
Please allow 5-10 business days for delivery for standard shipping.
We currently only ship within Ontario for items purchased online.
In case of any delays or issues with shipping, we will contact you immediately to provide updates.
Terms and Conditions for Design Services:
YOU AGREE THAT IMPRESSIVE INTERIORS may provide any or all of the following services:
Suggestions or procurement of products/services (ie. home furnishings, décor, professional installers/painters, etc.)
Designs for custom built-ins, furniture, etc.
LIMITATIONS OF THE DECORATOR’S RESPONSIBILITIES:
Impressive Interiors shall only be responsible for materials over which the decorator has control. Impressive Interiors shall not be responsible for any costs incurred due to structural conditions, delays, or for any workmanship or materials contracted by the owner. Samples, swatches, and sample boards are meant to show characteristics and coordination of products only and clients are to be aware that actual colours or products supplied may vary from samples/swatches or online pictures were shown to clients.
The client is responsible for all taxes.
The client will provide a facility to receive and store deliveries.
In the event that the assignment is terminated, the retainer will be applied as compensation for the services rendered to the extent of the cost of such services based upon the regular charges.
DESIGN/SERVICES FEES AND ORDER CONFIRMATIONS ARE AS FOLLOWS: The design fee/consulting fees may be charged periodically throughout the renovation or decorating project if the projected hours are exceeded. The designer will inform the client ahead of adding on additional hours/charges to the project such as further sourcing for products, shopping with clients, supervision of the related trades, and administration, such as preparation of quotations and orders, charged at an hourly rate, fee depends on the project.
Travel beyond 75 kilometers will be billed at $40.00 per hour unless stated otherwise.
Purchases or services/installations to be rendered require full payment. Or, when specified, 75% can be paid initially, with any outstanding balances to be paid 7 days prior to delivery and/or installation, or as stated on the invoice.
In addition, please be aware that a quantity of between 5 - 15% of the materials will be added to orders for flooring, paint, tiles, etc. – this is an allowance beneficial to the client, and for the use of trades so that they do not run out of a product, to avoid possible delays waiting on additional products to finish the project. Any unused portions of the materials ordered will be owned by the client and are not returnable for rebate or credit to suppliers.
PERMISSION TO USE PHOTOGRAPHS EXCHANGED BETWEEN THE CLIENT AND IMPRESSIVE INTERIORS:
The client hereby gives permission to Impressive Interiors to use photographs exchanged between them. These before and after pictures are to be used for publicity, advertising, and/or marketing purposes. The full names of the clients will not be printed alongside the photographs, nor will the full address be given out. The photographs may be used in magazines, on social media, and on Impressive Interiors’ online presence.
Paid invoices will be deemed a confirmation of the sale of a service or products.
ALL CUSTOM ORDERS ARE NON-REFUNDABLE, NOR RETURNABLE, AND CAN NOT BE CANCELLED.
ALL ITEMS PURCHASED ARE CUSTOM TO EACH CLIENT AND CANNOT BE RESOLD BY THE DESIGNER, THEREFORE, CREDITS/REFUNDS CAN NOT BE GIVEN TO THE CLIENT, THIS APPLIES TO ALL ORDERS, INCLUDING ITEMS PLACED ONLINE AT www.impressiveinteriors.ca
If an item arrives damaged in any way, the client must report the damage at the time of delivery, and then take/send photographs of the damage to the box or packaging the item was delivered in, and state the actual damage to the item itself, in order to commence a claim with Impressive Interiors’ supplier who supplied the item(s).
Quotations/estimations are subject to change, if the manufacturers’ prices change during the process of ordering, or if an additional fuel or freight charge occurs. Unless otherwise specified, prices quoted do not include tax, HST, delivery, installation, shipping, and/or cross-dock charges.
All items including, but not limited to, furnishings, furniture, and decorative accessories, specified by the Designer shall be purchased solely by the Designer, on behalf of the client.
No responsibility is assumed for delays occasioned by the failure of others to meet commitments, or for any other reason or cause beyond the Designer’s control.
Designs, samples, drawings, and specifications shall remain the Designer’s property, whether or not the work for which they are made was executed.
The Designer does not guarantee any fabric, material, or article against wearing, fading, or latent defect. The client shall have the benefit at the client’s sole expense in the assertion thereof of all guarantees and warranties against manufacturers and suppliers.
The Designer is not responsible for items deemed unavailable after ordering due to COVID and/or pandemic issues. The Designer will attempt to source replacement items, as soon as possible from this kind of notice.
If the Designer is required to render services not contemplated by this agreement or incurs extra design time or other expenses due to changes initiated by the Client, or other cause, the Designer shall be paid for such extra services and expenses, within the reasonable value or cost thereof.
Contracts for the work of builders, carpenters, electricians, plumbing contractors, painters, and similar trade persons shall be entered into directly between the Client and the trade contractors. The Designer is not responsible for contractors’ contracts or their work, including installers for window blinds or art pieces.
The Designer is not obligated to render day-to-day supervisory services, but may if requested, supervise installations of built-ins, window coverings, placement of furniture and furnishings, and will perform other periodic inspections and observations of work on a project considered appropriate by the Designer, and/or requested by the client. Additional fees may be charged for these service hours.
The Client has the assurance of the Designer that the Designer’s service shall be rendered in good faith and in a professional manner. However, the Designer cannot be responsible for the performance, quality, or timely completion of work by contractors, nor the failure of contractors to comply with drawings, specifications, or building codes. The Designer does not guarantee that any suggested contractors have the necessary insurance/bonding required by law. It is the client’s responsibility to inquire with the hired tradespeople and it is at the client’s discretion whether to hire or not.
In the event the Client should cancel this agreement, then all funds retained by the Designer shall remain with the Designer. In addition, the Client shall pay any outstanding costs for merchandise or goods ordered, as well as the Design Fee owed based on the appropriate hourly charges.
This agreement is based on the terms and conditions mentioned herein, and with other agreements, as deemed verbal, or in written emails, texts, or other documents from the Designer.